Frequently Asked Questions
Everything you need to know about our sustainable, ultra-soft merino footwear.
What makes Merino wool better than synthetic materials?
Merino wool is a natural, breathable fiber that regulates temperature, wicks away moisture, and is naturally odor-resistant. Unlike synthetics, it provides a soft, itch-free experience while being fully biodegradable.
Are your Merino wool shoes machine washable?
Yes! You can wash them on a delicate or wool cycle using cold water and a mild detergent. We recommend removing the insoles and laces first, and always air dry them—never use a tumble dryer.
Do I need to wear socks with these shoes?
Our shoes are designed for ultimate comfort with or without socks. The moisture-wicking properties of the wool keep your feet dry and prevent odors, making them perfect for barefoot wear.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pair sooner.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your shoes, you can return them for a full refund or exchange, provided they are in their original packaging.
Are your materials sustainably sourced?
Absolutely. We only use ZQ-certified Merino wool, which ensures the highest standards of animal welfare, environmental sustainability, and social responsibility.